| How does Imperial work? |
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Simply sign up and Imperial will provide you with an access number. Call the number,
enter the destination number when system prompts you, and then Press the # key.
Please do not press the call or dial button after dialing the destination number, but
just wait and you will be connected to the destination number within few seconds.
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| May I use Imperial services while traveling or while I am not at home? |
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Yes, you can use these services from any phone. You just need to dial any of our access numbers.
The system will prompt you to enter the Pin , please enter your 10 digit PIN (Personal Identification Number)
When the system prompts you to enter the desired Destination number then please dial country code followed by area code and destination number followed by pound sign ( # )
If you are calling within United States then please dial 1 followed by the 10 digit destination number followed by pound sign ( #)
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| Does Imperial have hidden fees or surcharges? |
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No, there are absolutely no hidden fees or surcharges.
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| Is it safe to purchase your services over the Internet? |
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Our technology makes it possible for sensitive data to be safely transmitted over the Internet; your information is encrypted using advanced technology.
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| What credit cards do you take? |
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Visa, American Express, MasterCard and Discover.
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| What are the billing increments? |
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Calls are billed in one-minute increments.
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| What if I have a credit card, but I do not feel comfortable purchasing over the web? |
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Our website is a secure site, however, if you are not comfortable; please contact our friendly customer service department, we would be happy to process the order for you.
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| If I lost time on my account, can I report it and will I be reimbursed? |
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Yes, your account will be corrected if our call detail record indicates a problem. All call attempts and all calls are logged and will be researched to verify your complaint
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| How long does it take for my recharges to be applied to my account? |
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Your recharges are applied immediately.
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| What is your 100% satisfaction guarantee? |
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We are 100% confident of our services and we are sure that you will be
satisfied with our services that we back them with a 100% satisfaction guarantee.
If for any reason, you are not satisfied with our services, we will refund the unused
portion of your account.
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| After I purchase, when can I start using my services? |
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You may start using your services immediately. We will display your access numbers on the screen
and send a receipt to your e-mail address as a confirmation of your services activated.
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| How does Referral Program Works? |
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When you purchase Imperial services, you are given an option to leave your friends information,
to which you want us to provide our services. When your friend signup for the service, you automatically
get free minutes credited on your account. For further details contact our customer care.
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| May I call other countries also? |
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Yes, you may call anywhere in the world, however rates do vary depending on the country you are calling.
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| How do I view my account online? |
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Visit www.imperialtelecom.com Click on Login. Put you 10 digits registered phone number in user field.
In the password field enter the password. Click Log In. Now you can view you account online
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| Does my account expire? |
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Your account expires after 90 days from first use, you need to recharge with minimum 20 $ to prevent
the expiry of account, after you re-charge, and your account balance is carried forward for next 90 days.
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